Terms of Service

1. Service Description

Estavo is property operations software for self-managing landlords and real estate investors. It provides tools for tracking rental income and expenses, managing financial obligations, logging maintenance requests, and generating tax-ready reports.

Estavo is a financial tracking tool — not a payment processor, a property management company, or a provider of legal, tax, or financial advice. Any reports or exports generated by Estavo are informational only. Review them with a qualified professional before use in tax filings or legal proceedings. We do not collect rent, hold funds, or act on your behalf with tenants, vendors, or any third party.

2. Platforms

These Terms apply to all surfaces of the Service:

• Web app — accessed at estavo.net via any browser
• Android app— downloaded from Google Play. Your use of the app is also subject to Google Play's Terms of Service. In the event of conflict between these Terms and Google Play's Terms, Google Play's Terms control for distribution and app installation; these Terms control for use of the Service itself.
• Future iOS app— when available on the Apple App Store. Your use will additionally be subject to Apple's Media Services Terms and Conditions.

3. Eligibility

You must be at least 18 years old to use Estavo. By creating an account, you represent that you are using it for lawful business purposes related to property ownership, management, or real estate investment. The Service is not intended for personal, household, or consumer use unrelated to property operations.

Organizations may create accounts on behalf of their members. The account owner (organization admin) is responsible for ensuring all team members comply with these Terms.

4. Accounts and Security

You are responsible for the security of your account credentials and for all activity that occurs under your account. Use a strong, unique password. Do not share your password with anyone.

You must notify us at support@estavo.net immediately if you suspect unauthorized access to your account.

You may invite team members to your organization. You are responsible for all users you add and for ensuring they comply with these Terms. Roles (owner, manager, accountant, maintenance, viewer) control what each team member can access within your account.

5. License to Use the Service

Subject to these Terms, ViveScript Solutions grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own business purposes. This license does not include:

• Reselling or sublicensing access to the Service
• Using the Service to build a competing product or to extract data for that purpose
• Automated scraping of Service data
• White-labeling or rebranding the Service without a written Enterprise agreement

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Attempt to gain unauthorized access to any part of the Service, its infrastructure, or other users' data
• Upload malicious code, viruses, or disruptive content
• Probe, scan, or test the vulnerability of the Service without our written authorization
• Use the Service to store, process, or transmit data on behalf of third parties under a reseller arrangement without a written agreement
• Impersonate another person or organization
• Violate any right of privacy or data protection law in connection with data you enter about tenants, guests, vendors, or team members

You are responsible for the accuracy and legality of all data you enter into Estavo, including tenant and guest information.

7. Subscription and Billing

Estavo offers a permanent free tier and paid subscription plans. Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.

Plan limits are based on the number of active rental units you manage — not properties. Current plans: Free (1 unit), Host (5 units, $19/mo), Investor (25 units, $59/mo), Portfolio (100 units, $149/mo), Enterprise (unlimited, custom pricing).

Monthly billing: Subscriptions renew automatically each calendar month on your billing date. You will be charged the plan price at the start of each billing period.

Annual billing: If you select annual billing, you are charged the full annual price upfront. Annual subscriptions renew automatically after 12 months unless cancelled before the renewal date.

Unit limit enforcement: If you exceed your plan's unit limit, you will be prompted to upgrade. We will not silently charge for overages or automatically move you to a higher plan without your action.

30-day money-back guarantee: If you upgrade from the free plan and are not satisfied, contact us within 30 days of your first payment for a full refund. After 30 days, we do not offer refunds for partial billing periods, except where required by law.

8. Free Tier

The free tier is permanent — 1 active unit, 1 user, no credit card required, no time limit. It is not a trial; it is a fully-functional tier for owners with a single rental unit.

Contextual 14-day upgrade trials of paid features may activate when a free-tier user encounters a feature gate (for example, adding a second unit or accessing Schedule E export). These trials require no credit card and expire automatically — no action needed to return to the free tier at expiry.

9. Cancellation

You may cancel your subscription at any time from Settings → Billing → Cancel Plan. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date.

After cancellation, your account reverts to the free tier (1 unit). If you have more than 1 active unit, you will be asked to archive units down to the free tier limit. Your data is not deleted at cancellation — it remains available until you explicitly delete your account.

To delete your account and all data, see estavo.net/legal/data-deletion.

10. Data Ownership

You own all data you enter into Estavo. We do not sell your data. We do not use your property or financial data for advertising or any purpose other than operating the Service.

You may export all your data — transactions, properties, units, obligations — in CSV format at any time, on any plan including the free tier, from Settings → Data → Export. No vendor lock-in.

You grant us a limited license to host, process, store, and back up your data solely to provide the Service. We grant you a limited license to access and use the Service for your business operations.

11. Tenant and Guest Data

When you enter data about tenants, guests, or vendors into Estavo — names, contact details, booking information — you represent that you have a lawful basis for storing that information. You are the data controller for the personal data of third parties you enter. We process that data only on your behalf.

Ensure that your collection and use of tenant and guest data complies with applicable privacy law in your jurisdiction (including GDPR if you have EU guests or tenants).

12. Intellectual Property

Estavo — including its design, code, features, documentation, and branding — is owned by ViveScript Solutions and protected by applicable intellectual property laws. You may not reproduce, copy, modify, distribute, or create derivative works from any part of the Service without our written permission.

User-generated content (your property data, transaction records, uploaded files) remains your property. We claim no intellectual property rights over it.

13. Privacy

Your use of Estavo is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the collection and use of data as described in the Privacy Policy.

14. Termination

By you: You may delete your account at any time from Settings → Account → Delete Account or by following the instructions at estavo.net/legal/data-deletion. Upon deletion, your data is retained for 30 days for export, then permanently deleted.

By us: We reserve the right to suspend or terminate accounts that violate these Terms, with notice where feasible. For serious violations — illegal activity, security threats, abuse of the platform — we may act immediately without notice. Refunds in termination cases are at our discretion.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, VIVESCRIPT SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that the Service will be uninterrupted, error-free, or free from data loss. Financial reports and Schedule E outputs generated by Estavo are based on data you enter and have not been reviewed by a tax professional. You are responsible for verifying their accuracy before use.

We are not responsible for data loss caused by your own actions, incorrect data entry, or failure to export data before account deletion.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIVESCRIPT SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow limitation of liability for certain types of damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

17. Indemnification

You agree to indemnify and hold ViveScript Solutions and its officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law; or (c) data you store in Estavo about third parties (tenants, guests, vendors) that violates their rights.

18. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email to your registered address at least 14 days before taking effect. Non-material changes (clarifications, new platform coverage, formatting) take effect on the date published.

Continued use of the Service after updated Terms take effect constitutes acceptance of the revised Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

Before initiating formal proceedings, contact us at support@estavo.net to resolve the dispute informally. We will try to resolve issues within 30 days.

For disputes that cannot be resolved informally, both parties agree to binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, conducted in Delaware. Class action waiver: you agree to resolve disputes individually, not as part of a class or representative action.

EU and UK users retain the right to bring claims before the courts of their country of residence under applicable consumer protection law. The arbitration clause does not apply to the extent it conflicts with mandatory EU or UK consumer rights.

20. Contact

Questions about these Terms: info@estavo.net

Support: support@estavo.net

ViveScript Solutions · vivescriptsolutions.com